| 000 | 00587nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 220407s9999 xx 000 0 und d | ||
| 020 | _a1883553040 | ||
| 040 | _cATVERC | ||
| 050 | _aHF 5415.5 .C53 1994 | ||
| 100 | _aChang Richard Y. | ||
| 245 | 0 | _aSatisfying internal customers first!: a practical guide to improving internal and external customer satisfaction | |
| 260 |
_aIrvine, California _bRichard Chang Associates, Inc. _cc1994 |
||
| 300 |
_avii, 104 p. : ill. ; 25 cm. _c25 cm |
||
| 500 | _aIncludes appendix. | ||
| 650 | _aCustomers -- Satisfying | ||
| 999 |
_c16155 _d16155 |
||