000 00483nam a2200157Ia 4500
008 220407s9999 xx 000 0 und d
040 _cATVERC
050 _aHF 5415 .F56 1997
100 _aFloyd Bev
245 0 _aCustomer service training and demonstration skills : learner resource
260 _aMelbourne, Victoria
_bACTRAC Products Ltd
_c1997
300 _a39 p. : ill. ; 29.5 cm.
_c29 cm
500 _aIncludes appendix
650 _aInformation technology
999 _c18767
_d18767